Terms & Conditions

These Terms and Conditions govern access to and use of our website and all associated services (the "Service"). English is the governing language of these Terms and Conditions. We may provide translations for guidance only; all business transactions will be interpreted by reference to the English version.

In these Terms and Conditions, "we", "us" or "our" refers to FA Global BK Finance Ltd, trading as MoneyPings, a company incorporated in the United Kingdom (company number 10371841), with registered office at 30 Churchill Place, London, England, E14 5EU — including its employees, directors, affiliates, successors and assigns. "You" or "your" refers to any person who accesses and/or uses the Service.

MoneyPings (FA Global BK Finance Ltd) is authorised by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 with Firm Reference Number 807228 for the provision of payment services. We are also registered with HMRC for anti-money laundering purposes under registration number XPML00000127419.

These Terms and Conditions become effective on the first day you access, register with, or use the Service. We may update these Terms and Conditions, with changes taking effect one month from the date we notify you.

Our Service enables individuals and businesses to send and receive money to and from family, friends or business contacts in any part of the world, subject to applicable laws and restrictions.

You confirm that you are at least 18 years old and have the legal capacity to form a binding contract in any relevant jurisdiction.

For each transaction you submit, you will pay us the service fee in addition to the transaction amount. To the maximum extent permitted by law, service fees are non-refundable unless expressly stated otherwise. If your transaction results in chargeback or other fees being levied against us, you agree to reimburse us.

We may apply a convenience fee for processing credit cards in certain jurisdictions at our discretion.

In connection with your registration and use of the Service, you agree to: provide true, accurate and current evidence of your identity; supply any identity documentation we request; provide details of one or more payment instruments; and provide all information required to execute a transaction request, including details of the recipient.

You are responsible for ensuring all details are accurate before submission. Once a transaction request has been received it is not normally possible to change any details. You will be given the opportunity to confirm details before submission — please check carefully.

The total amount payable (transaction amount, service fee and other applicable charges) and the relevant exchange rate will be displayed clearly on the website before you are asked to confirm your transaction. Proceeding at that point is entirely optional.

When you pay in one currency and the payout is in another, there will be a difference between the exchange rate at which we buy foreign currency and the rate provided to you. FA Global BK Finance Ltd and its service providers may make a small profit in these circumstances. The margin on foreign exchange covers our risk in guaranteeing the payout amount.

You should only use the Service to send money to people you know personally. You acknowledge that MoneyPings may refuse to process a transaction where we believe the Service is being used to purchase goods or services from third parties you do not know and trust, or where we believe it is being used in furtherance of fraudulent, illegal or prohibited activities.

It is a breach of these Terms and Conditions to use the Service in connection with illegal activity, including money laundering, fraud or the funding of terrorist organisations. If MoneyPings reasonably believes you are doing so, we may report you to the appropriate authorities.

Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. The Service may not be available in certain countries or regions.

MoneyPings may decide not to process any particular transaction. If we decide not to process a transaction, we will notify you promptly and repay the transaction amount received, provided we are not prohibited from doing so by law.

We reserve the right to modify or discontinue the Service without notice. We may refuse any transaction request or impose limits on transaction amounts at our absolute discretion, either on a per-transaction or aggregate basis.

Delivery times quoted on our website are representative averages and are not a guarantee. Transactions may be delayed or cancelled for reasons including identity verification, instruction validation, business hours, currency availability, or legal compliance requirements.

We will send notifications in relation to transactions by email and SMS, including transaction identification, amounts, fees, exchange rates and the date on which the transaction request was received.

Unique identifiers for bank transfers include: Bank Name, Branch Name, Account Number, Bank Code, Branch Code, IBAN and BIC/SWIFT. If you have provided an incorrect unique identifier and your transaction has been misdirected, you may contact us in writing to request recovery of funds.

Once we have received your instruction, you do not have an automatic right to revoke it. MoneyPings may, at its absolute discretion or as required by law, attempt to cancel or recall your instruction. In some cases, an irreversible payment may have already been initiated and cancellation cannot be guaranteed. For successful revocations, we will normally refund your money (less any revocation, recall or tracing charges and service fees already charged) within seven (7) business days.

If we have executed the transaction in accordance with the instructions you provided and that information proves to have been incorrect, we are not liable for the incorrect execution. We will however make reasonable efforts to recover the funds and may charge a reasonable fee for doing so.

Where MoneyPings has executed a transaction other than in accordance with your instruction, we will refund the full amount debited. All refunds will be credited to the same payment instrument used to fund the transaction and in the same currency.

You agree that you will not send payment requests to strangers — only to people you know personally. The Service may not be available in certain regions, countries or jurisdictions.

We are not obliged to process any particular payment request. When we send a payment request by SMS on your behalf, we may use the mobile number associated with your account for this purpose.

Once we have received your payment request, you may not cancel it — you would need to contact the sender separately. All transactions resulting from a payment request are governed by these Terms and Conditions. You must cooperate with us in relation to any cancellation requests we receive from senders.

English law requires all financial institutions to assist in the fight against money laundering and the funding of terrorism by obtaining, verifying and recording identifying information about all customers. We may require you to supply personal identifying information relating to you and the recipient, and may legally consult other sources.

We will verify your residential address and personal details to confirm your identity. We may pass your personal information to a credit reference agency, which may keep a record of that information. This is done only to confirm your identity; we do not perform credit checks and your credit rating will be unaffected.

You consent to our processing your personal information for the purposes of providing the Service, including for verification purposes. Please read our Privacy Policy for full details of how we handle your data.

We may be required by law to provide information about you, your use of the Service, and your instructions to government or other competent authorities.

Where MoneyPings has materially breached these Terms and Conditions causing a sender loss, we will refund the transaction amount and service fee. If a transaction is delayed, fails, or is unauthorised, you may have rights to a refund or compensation under laws relating to international money transfer services.

Where a loss is not covered by a right to payment under the applicable laws, our liability is limited to the greater of: (a) the amount of any service fee, or (b) £100, unless otherwise agreed in writing. This cap applies per single transaction or series of related transactions.

We do not accept responsibility for: failure to perform the Service due to abnormal or unforeseeable circumstances outside our control; communications facility malfunctions not under our control; losses or delays arising from internet or telecommunications service providers; or errors caused by incomplete or incorrect information provided by you or a third party.

Nothing in this clause excludes or limits our liability for death or personal injury resulting from our negligence, or excludes our liability for fraud.

You are liable for all losses incurred in respect of an unauthorised transaction where you have acted fraudulently or negligently. You agree to hold harmless FA Global BK Finance Ltd, its subsidiaries, affiliates, officers, directors and employees from all loss, damage, claims or demands arising out of your use or misuse of the Service.

If you wish to make a complaint, please send it in writing to the address shown on our Contact page, or by email to info@moneypings.com. You can also telephone us during working hours on +44 333 006 9659. We abide by a company complaints and consumer duty policy.

We will acknowledge receipt of your complaint within 2 business days. We will investigate your complaint and respond with the results of our investigation no later than 7 business days after the date we acknowledge receipt.