Who We Are & Application of This Policy
We are FA Global BK Finance Ltd, company number 10371841, registered at 30 Churchill Place, London, England, E14 5EU. MoneyPings is a trading name of FA Global BK Finance Ltd, which is registered and regulated by the Financial Conduct Authority (FCA) under FCA number 807228. We are also registered with HMRC for anti-money laundering purposes under registration number XPML00000127419.
Under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA), we are required to give you certain information about how your personal information is used.
The Data (Use and Access) Act 2025 (DUAA) is a new UK law that strengthens how organisations collect, use and protect your personal and financial information. It gives you more control, more transparency and more choice over how your data is handled. We have updated our processes to give you stronger rights, improved complaint workflows and clearer visibility over how your information is handled.
This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. In this policy, your information is sometimes called "personal data", and handling, collecting, protecting and storing your personal data is referred to as "processing".
Data Protection Principles
"Personal data" means any information that enables us to identify you or the beneficiary of your transaction with us, directly or indirectly — such as name, email address, telephone number, any form of identification number, or one or more factors specific to your identity.
We are committed to complying with applicable data protection laws and will ensure that personal data is:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes that we have clearly explained to you, and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
What Personal Data Do We Collect & How?
We may collect personal data when you give it to us — including when you indicate that you would like to receive any of our services, when you register with us, complete forms online, speak with us over the telephone, write to us, or visit our website.
We may collect and process the following personal data:
- Your name
- Your contact information, such as email address and telephone number (including any number used to call our customer services)
- Demographic information such as age, education, gender and interests
- Evidence of your identity (for example, passport information), and unique identifiers such as username, account number and password
- Your profiles and postings on social media applications and services that we provide or that you make available to us
- Payment details or other financial data — for example your bank or payment provider's name, account number, sort code and billing address
- Information about your visit to our website, including URL clickstream, date and time, page interactions (scrolling, clicks) and methods used to browse away from the page
- Information relating to other people involved in your transactions (for example, recipients of money transfers) — by providing this information you confirm you have obtained any necessary permissions from those persons
How We Use Your Personal Data
Personal data collected through our site is typically stored and processed in the United Kingdom. Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to deliver the services you have requested.
We use your information for the following specific purposes:
- To carry out our obligations arising from any contracts entered into between you and us, or from applicable law, and to provide you with services in accordance with our terms and conditions
- To register you with a MoneyPings account and fulfil your transaction requests
- To send you confirmations and notify you about changes to our services
- To prevent fraud and ensure regulatory compliance
- To ensure that content from our site is presented in the most effective manner for you and your device
- To measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you
- To make suggestions and recommendations about services that may interest you
- To display personal testimonials of satisfied customers, where you have agreed with a third-party review site that we may do so
Legal grounds for processing
We process your personal data because it is necessary for the purposes of the legitimate interests we pursue, including to: run and administer our business; prevent fraud; provide you with our services; evaluate, develop or improve our services; keep you informed about relevant products and services; discharge our legal obligations; and provide you with an efficient customer experience. We also process your data where necessary to comply with a legal obligation, or where you have given us consent.
Sharing with Third Parties
We may share your personal data with third parties in order to enable or facilitate us to provide you with services you have requested, for legal compliance purposes, and where you have consented and not withdrawn your consent.
Recipients of your personal information may include:
- Credit reference agencies — to verify your identity or recipients of money transferred through our service
- Fraud prevention agencies — who may use it to prevent fraud and money laundering, and to verify your identity. Note that those who commit fraud can be refused services, finance or employment
- Other companies we have instructed to provide services to or for us
- Other third parties for purposes that may be reasonably ascertained from the circumstances in which the information was submitted
- Other business entities should we plan to merge with, be acquired by, or undergo a corporate reorganisation
- Any successor in interest in the event of a liquidation or administration of MoneyPings
- Any other third party, but only subject to your prior consent
Links to other sites: Our website may contain links to other websites. We are not responsible for the content, security or privacy practices of those sites. A link does not constitute an endorsement. Once you link to another website, you are subject to the terms and conditions of that website, including its privacy policy.
How Long Is Your Personal Data Retained?
Personal data is used for different purposes and is subject to different standards and regulations. In general, personal data is retained for as long as necessary to provide you with services you request, to comply with applicable legal, accounting or reporting requirements, and to ensure you have a reasonable opportunity to access the personal data.
To determine the appropriate retention period we consider: the applicable legal requirements; the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure; the purposes for which we process your personal data; and whether we can achieve those purposes through other means. Specific examples:
- Legal and regulatory requirements: We will retain your personal data if required to comply with legal and regulatory obligations, compliance procedures and legal limitation periods
- Customer service: If you provide us with personal data but do not have a MoneyPings account, we may retain it for as long as necessary to deal with your query
- Marketing: Personal data provided to us for marketing purposes may be retained until you opt out or until we become aware that the data is inaccurate
Is Correspondence You Send Us Saved?
Yes. If you send us correspondence, including emails, we may retain such data along with any records of your account. We may also retain customer service correspondence and other correspondence involving you, us, MoneyPings group companies, our partners and our suppliers.
Data Security
We are committed to maintaining the security of your personal data and have measures in place to protect against loss, misuse and alteration of data under our control.
- We employ modern and secure techniques to protect our systems from intrusion by unauthorised individuals, and regularly upgrade our security as better methods become available
- Our datacentres and those of our partners utilise modern physical security measures to prevent unauthorised access
- All personal data is stored in a secure location behind firewalls and other sophisticated security systems with limited, need-to-know administrative access
- All employees who have access to, or are associated with, the processing of personal data are contractually obligated to respect the confidentiality of your data and abide by our privacy standards
Please be aware that no security measures are perfect or impenetrable. Although we use industry-standard practices to protect your privacy, we cannot guarantee the absolute security of personal data.
Children's privacy: Our services are not intended for children under 16. No one under 16 should provide any personal information or use our public discussion areas. If we discover that we have collected personal information from someone under 16, we will delete that information immediately.
Does This Privacy Policy Apply to Other Websites?
No. Our website may contain links to other internet websites. We are not responsible for the privacy policies of other websites or services. You should read and understand any applicable third-party privacy policies before providing any personal data to those websites.
We may permit third parties to offer subscription or registration-based services promoted through our own services. Such services have their own respective privacy policies.
Direct Marketing
We may sometimes contact you (by email, SMS, letter or phone) to provide targeted marketing about our services. Such communications will only be sent if you have given consent and have not withdrawn it, or if there is another legal basis to send such communications.
All marketing emails from us will include instructions on how to unsubscribe. You may unsubscribe at any time by contacting us at info@moneypings.com.
We are opposed to third-party spam mail activities and do not participate in such mailings, nor do we release or authorise the use of customer personal data to third parties for such purposes.
Your Rights
Under UK data protection law you have the following rights regarding your personal data:
📋 Subject Access Request
You can request what data we hold on you and ask us to modify, update or delete it. Contact info@moneypings.com. We may ask you to verify your identity before complying.
🚫 Right to Object
If we are using your data based on legitimate interests and you do not agree, you have the right to object. We will respond within 30 days.
✏️ Right to Rectification
If you find your data to be misleading or inaccurate, you have the right to request rectification. We will respond within 30 days.
↩️ Right to Withdraw Consent
Where we have obtained your consent to process your personal data, you may withdraw your consent at any time.
🗑️ Right to Erasure
In certain situations you have the right to request that we erase your personal data. We will respond within 30 days, subject to any competing legal obligations.
📤 Right to Data Portability
You have the right to transfer your data from us to another data controller. We will help by directly transferring your data or providing a copy in a machine-readable format.
⚖️ Right to Lodge a Complaint
You have the right to lodge a complaint with the ICO at ico.org.uk, or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
📞 Verbal Complaint
You may lodge a verbal complaint with our management team. Email info@moneypings.com and a manager will arrange to call you within 24 hours.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: